As part of the global leader Bain & Company, Proxima is an award-winning management consultancy specialising in procurement and supply chain. With vibrant offices in London, Leeds, Cardiff, Düsseldorf, Chicago, Singapore, Hong Kong, Kuala Lumpur, Sydney, Melbourne, Brisbane and Perth, we are currently hiring for an experienced IT Support Analyst to be part of our global IT team.

Description:

The IT Support Analyst (APAC) will be responsible for handling requests and providing operational first and second line IT technical support to all end-users in the region, resolving incidents wherever possible at first point of contact within the agreed operational framework of policies and processes whilst providing excellent customer service.

Responsibilities:

• Be the go-to IT expert across APAC, delivering first-line and onsite support on hardware, software, and Microsoft 365 issues (Outlook, OneDrive, SharePoint, Teams)

• Partner with the Global IT Team to keep technology running seamlessly across Proxima’s APAC offices, while independently managing relationships with third-party service providers

• Own the ticketing process end-to-end—recording, troubleshooting, documenting, and closing issues in line with Proxima’s IT standards

• Take charge of the hardware lifecycle in the region and lead the rollout of global IT initiatives in the region

• Drive smooth onboarding experiences by setting up user accounts, managing passwords, and delivering IT inductions

• Champion IT security by training colleagues on policies, best practices, and proactive approaches to safeguarding data

Skills and Experience:

• Degree or equivalent experience in IT, Computer Science, or related field

• At least 5 years of hands-on IT support experience in a regional role, independently resolving technical issues end-to-end

• Strong expertise in Microsoft 365 (Outlook, OneDrive, SharePoint, Teams)

• Skilled in Azure, Intune, Autopilot, Group Policy, and Windows OS administration

• Solid understanding of IT security, data protection, and compliance

• Competent in supporting Android and iOS mobile devices

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous

 Why Join Proxima?

Our culture is collaborative, inclusive, and growth focused. We offer:

• An opportunity to take on a key role in driving IT operations across APAC, contributing to the success of a global organisation

• Flexible, dynamic working environment

• Commitment to corporate social responsibility and well-being

• The chance to innovate and make a significant impact in a fast-paced global setting